The following document includes our Sales
Solar Home, Inc. welcomes orders shipping to addresses in the U.S., possessions and
territories of the United States, as well as orders shipping to APO and FPO
addresses. Orders shipped outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of
which are the responsibility of the customer. All international orders must be
prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by
Please be aware that many
products' warranties do not provide coverage outside the U.S., and some products
may not be exported under any circumstances due to manufacturers' restrictions
or U.S. law. Solar Home, Inc. makes no representations regarding
warranty coverage, compatibility or serviceability for products that are used
outside the U.S.
Unless otherwise noted,
all of the alternative energy products sold on our web site are brand new and
include a manufacturer's limited warranties varying from 90 days to a period of 25 years.
Said warrantees shall not apply to any such item where defects have been caused
by improper customer assembly, failure by customer to follow instructions or
subjecting products to improper polarity, voltage ranges beyond
specification, electrostatic discharge, excess thermal stress or any such
deviation beyond manufacturer specified design limitations. Said warrantees does
not cover any abuse, misuse or modification of products. In most cases the
manufacturer reserves the right to
repair or replace defective products under warranty. Please not that most
manufacturers will not cover the cost of the removal or replacement of any item
that is in need of warranty service. In most cases the manufacturer will require
the purchaser to cover the cost of evaluating the need for warranty service if
necessary as well as the cost of shipping the item that is need of of warranty
service to and from the manufacturer's warranty service center. Please ask your
sales representative for the respective warranty information. Solar Home, Inc. does not warrant uninterrupted or error-free operation of any
product. We do not warrant that any product that you acquire will meet your
individual requirements. We do not warrant that that any product that you have
purchased from Solar Home, Inc. will work with your existing product.
For example: your Charge controller, your A.C. generator, your batteries etc.
Solar Home, Inc. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO
THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Money Back Guarantee
You may return an item that was purchased from us and obtain a credit or refund
minus shipping and handling charges and any restocking-fees as appropriate as
long as the item or items are returned to us in new, unopened and unused
condition. To qualify, you must return the product in its original retail box
and original outer shipping box with any accompanying reference manual, media or
other associated documentation so that it arrives to Solar Home, Inc.
in original condition within a period of 30 calendar days from original
shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND
SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE,
BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE.
SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.
++Solar Home, Inc. maintains a nationwide
list of contractors/installers that may be provided
to our customers upon request solely as a
convenience. Solar Home, Inc. is not a
contractor and as such we do not sub-contract
installation services to anyone. In addition we do
not make contractor/installer recommendations. And as always, we highly recommend that you always verify that any contractor or installer that you are considering possesses the necessary licensing, certification, bonding and insurance. In addition, always check references before signing any contract. The
decision to use any contractor/installer on this
list is entirely at your own risk. Should you decide
to use any contractor/installer from this list, you
hereby agree that Solar Home, Inc.
no circumstance shall be held liable for the
following: (1) third-party claims against you for
damages; (2) loss of, or damage to, your person or
property; or (3) economic consequential damages
(including lost profits, savings or interest paid)
or incidental damages even if we are informed of
Any defective product may be returned for repair or replacement within 30 days
of purchase, please contact customer service for assistance. Before returning
any product, a Return Merchandise Authorization (RMA) number must be obtained by
contacting Solar Home, Inc. RMA numbers are valid for 30 days after
the day of issuance. The RMA number(s) must be prominently displayed only on the
shipping label of boxes containing returned goods. Do not mark the boxes
themselves. Any product returned without an RMA number, incomplete and/or not in
resalable condition, or with an RMA number over 30 days old, may be refused.
Returned goods must be shipped freight prepaid in their original boxes and
packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing
list/invoice must accompany all returned products. Returned goods should be
freight insured by you. Product returned to you under Warranty is shipped
freight-prepaid via UPS Ground or other carrier at our discretion. Solar Home, Inc. reserves the right to Charge for shipping, handling and labor
if the Product received for repair is non-defective.
We will beat
any nationally advertised price offered by a competing dealer under the
1. If you find a lower
price, it must be verifiable by one of our staff, so we request that you
provide us with the dealers contact information.
2. Due to fluctuations in the
cost and availability of various products, our price guaranty may only be
honored at the time of sale and not afterward.
3. Our price guaranty only
applies to prices which are nationally advertised via the Internet, Radio,
Newspaper, Television, Mailer etc. and must be posted by an actual dealer of
alternative energy products. The product must be able to be purchased by the
general public (companies that require you to purchase a membership, do not
4. Our price guaranty applies
only to like products and not equivalents, in other words " apples for apples "
i.e. same manufacturer, same model, same warranty, same shipping cost, new in
the box. Not refurbished or a customer returned item.
5. The nationally advertised
price must be offered by a legitimate full service business which offers live
pre and post sales support for the products that they sell. Businesses that only
offer a shopping cart for placing an order do not qualify for this offer. The
business must operate from a physical address. Individuals operating from
their home, automobile or a PO box do not meet the requirements of this offer.
6. Our price guaranty applies
only to items that are new, in stock and ready for shipment from the
dealers place of business.
7. Due to the extreme volatility of the
current solar panel market. Until further notice our price guaranty does not
apply to solar panels.
8. We do not perform installations so if
the quote that you have obtained from a competing dealer is not itemized and
includes installation, we will need to see a breakdown of the cost for materials
in order to beat the price that was offered to you for materials.
Rebate Reservation Approval Guaranty
In the event
that you have paid Solar Home, Inc. a deposit or
have paid in full for the purchase of a grid tie solar system
and you are unable to secure an approval on your rebate
reservation from your state or utility companyís rebate
administrator, we hereby agree to issue you a full refund of
your deposit or a full refund of the full payment that you
made to us toward the purchase of your solar system so long as
the product has not been shipped to you. In the event that you
have paid in full and your solar systemís components have
already been shipped to you and you are unable to secure an
approval of your rebate reservation from your utility
companyís rebate administrator, Solar Home, Inc.
hereby agrees to issue you a full refund of the full payment
minus shipping costs, upon the return of the solar systemís
unused, undamaged equipment so long as said equipment is
returned to our warehouse within 30 days of its delivery to
your site. Please note that as a courtesy, Solar Home, Inc. offers free assistance to its customers in
filling out their rebate applications
but assumes no
liability or responsibility for securing a rebate for you nor
any liability or responsibility for securing any specific
rebate amount. For this reason Solar Home, Inc.
highly recommends that you wait until you have received your
rebate reservation confirmation before taking delivery of your
solar systemís components. If you have paid in full for your
solar system and have not yet received an approval for your
rebate reservation, Solar Home, Inc. will store your
solar system for you at no charge until you have received your
rebate reservation approval.
Title to Products
Title is transferred to you when product is shipped Freight On Board (FOB)
shipping point. However, we reserve a purchase money security interest in the
product until we receive the amounts due. You agree to allow us to sign an
appropriate document on your behalf to permit us to protect our purchase money
Under no circumstances are we liable for the following: (1) third-party
claims against you for damages; (2) loss of, or damage to, your person or
property; or (3) economic consequential damages (including lost profits,
savings or interest paid) or incidental damages even if we are informed of
their possibility. If any product or service that is offered by this website
is found to be defective, Solar Home, Inc. nor its officers shall
not be responsible for reimbursement of any cost related to servicing,
or replacement. Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you.
Solar Home, Inc.'s entire
liability, and the purchaser's exclusive remedy, shall be a refund of the
price paid or replacement of our products, at our option. We limit
replacement to thirty days. All remedies are limited to the United States.
Some jurisdictions do not allow the exclusion or limitation of liability, so
the above limitations may not apply to you.
Solar system performance is
based on many factors which are completely beyond the control of Solar Home
Incorporated. Therefore Solar Home, Incorporated. its officers and its
employees make absolutely no claim as to how your system will perform in
your specific application. Furthermore Solar Home, Incorporated does not
perform solar system installations and is not involved in any way in your
solar system's installation and therefore disclaims any responsibility for
the quality of your solar systems installation. As mentioned above solar
system performance is based on many factors, one such factors which may
negatively impact your solar system's performance is the availability of peak sunshine. Peak
sunshine is defined as sunshine which is available during clear sky
conditions between the hours of 9 AM and 3 PM. The 5 to 6 hour peak sunshine energy production examples depicted
on this website are meant for estimation purposes only and may not be
applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona and New Mexico. Your site's number of peak sunshine hours and your
solar system's performance will vary depending on factors such as, geographic location, the angle at which
your solar panels are tilted, time of year, degree of annual cloud cover,
pollutants in the air, dirt and guano (bird droppings) build up on the solar
modules, time of day, solar module age and condition, the quality of your
installation, obstacles to sunlight such as trees
and buildings, and the direction that the solar modules are pointed at.
In all cases Solar Home Incorporated, DISCLAIMS ALL REPRESENTATIONS AND
WARRANTIES WITH RESPECT TO SOLAR SYSTEM PERFORMANCE, WHETHER EXPRESSED,
IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Solar Home, Inc. offers free technical support on the products that we sell. Technical
support is limited to the following: Product operation, product trouble
shooting, and limited product installation advice. For safety reasons, Solar Home, Inc. shall not offer installation advise to any person other than
an experienced electrician who is licensed to perform electrical work within the
state that the product installation is to take place, when said installation
involves dealing with voltage levels and or current levels that may be harmful
or lethal if not properly or safely installed. Solar Home, Inc.
hereby recommends that all electrical connections be performed by a licensed
electrician in accordance to NEC guidelines.
If you have not prepaid for your order then payment for the products listed on the enclosed packing list/invoice is due
upon shipment. You agree to pay as we specify on the invoice.
For all prices and products, we reserve the right to make adjustments due to
errors, changing market conditions, product discontinuation or typographical
errors in advertisements. Solar Home, Inc. is not responsible for
manufacturer price changes, which may occur at any time without notice.
All shipping methods are described as follows:
UPS Ground- Delivery 7 to
10 working days from shipping depending on your location.
USPS Ground Delivery 7 to
10 working days from shipping depending on your location.
Two Day Service- Delivery
within 2 days from shipping date.
(The shipping method may be changed at our discretion. As long as delivery is
guaranteed within 2 days from date of shipment. All CHARGES are for 2 day
service, not necessarily 2 day air freight.)
Delivery by the next business morning. (Does not include Saturdays)
All shipping methods are
from the date the order is shipped. The time guidelines do not account for any
delays due to stock shortages prior to shipping.
This privacy notice discloses the privacy
practices for Solar Home, Inc. http://www.solarhome.com/
This privacy notice applies solely to
information collected by this web site. It will notify you of the following:
What personally identifiable information
is collected from you through the web site, how it is used and with whom it may
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Use, and Sharing.
We are the sole owners of the information collected on this site. We only have
access to/collect information that you voluntarily give us via email or other
direct contact from you. We will not sell or rent this information to
We will use your information to respond
to you, regarding the reason you contacted us. We will not share
your information with any third party outside of our organization, other than as
necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact
you via email in the future to tell you about specials, new products or
Your Access to and
Control Over Information
You may opt out of any future contacts from us at any time. You can do the
following at any time by contacting us via the email address or phone number
given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use
of your data.
We take precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online and
Wherever we collect sensitive information
(such as credit card data), that information is encrypted and transmitted to us
in a secure way. You can verify this by looking for a closed lock icon at the
bottom of your web browser, or looking for "https" at the beginning of the
address of the shopping cart area of this web site.
While we use encryption to protect
sensitive information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to personally
identifiable information. The computers/servers in which we store personally
identifiable information are kept in a secure environment.
Links to other sites
This web site contains
links to other sites. Please be aware that we are not responsible for the
content or privacy practices of such other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements of any other
site that collects personally identifiable information.
Contests and surveys
From time-to-time our
site requests information via surveys or contests. Participation in these
surveys or contests is completely voluntary and you may choose whether or not to
participate and therefore disclose this information. Information requested may
include contact information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be used to
notify the winners and award prizes. Survey information will be used for
purposes of monitoring or improving the use and satisfaction of this site.
If you feel that we are not abiding by
1-760-962-8031 or via email at
If there is a problem with a product that you purchased from Solar Home, Inc. you should refer to the user's reference manual for
assistance. Except as is otherwise stated herein, if you are unable to resolve a
problem with a product, you may contact us, at no additional Charge, at
1-760-962-8031 for telephone assistance between the hours of 9 am to 6 pm PST,
Monday through Friday.
All of your rights, all of our obligations and all licenses (except as
specifically granted) are valid only in the US and Puerto Rico. Neither of us
will bring legal action more than one year after the cause of the action arose.
The laws of the State of California shall govern this Agreement. All persons and
companies listed in any examples on the Solar Home, Inc. Web Site are
intended to be purely fictitious and any resemblance to existing persons and
companies is purely coincidental and non-intentional.
Prices subject to change at any time without notice.
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